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Delivery Policy

- Shipping & Delivery -

 

Domestic Shipping policy:

Orders shipment covered the whole area of Hong Kong and it will be provided by S.F.Express.  Other shipping methods can be provided if the customer requested. In stock item(s) are processed and shipped within 48 hours of the time we receive the order, unless specified otherwise. Preorder items will ship out the second day they arrive. Circumstances may arise that will delay the shipping process, in which case the customer will be notified immediately. STONEVIBE reserves the right to refuse service to customers at our discretion. STONEVIBE is not responsible for any customs, brokerage fees and taxes.

 

International Shipping Policy:

Most international orders will be shipped via E-express service. The full value of the item(s) will be declared on the customs form. We do offer other shipping methods, and the prices will vary depending on the company. If you choose to use any of these companies, you will be responsible for the price difference. The shipping charges are based on the dimensions and weight of the box, which can be provided upon request. In stock item(s) are processed and shipped within 48 hours of the time we receive the order unless specified otherwise. Preorder items will ship out the second day they arrive. Circumstances may arise that will delay the shipping process, in which case the customer will be notified immediately. STONEVIBEE reserves the right to refuse service to customers at our discretion.
STONEVIBE is not responsible for any customs, brokerage fees and taxes.