- Returns & Replacements -
All Sales are final. Most of the products we sell are collectable items, therefore we do not accept returns or exchange.
Please contact STONEVIBE if you need more information. STONEVIBE reserves the right to final decision.
Customers will have FIVE (5) business days from the received date of item(s) to contact us via email regarding the defective item(s). If customers exceed the 5-day policy, after the item(s) was received and to notify STONEVIBE about any defects on the product(s), STONEVIBE will no longer responsible for the product. However, we do understand that there might be special exceptions. The STONEVIBE staff and ownership will pay careful attention to the circumstances and make decisions based on the facts received.
STONEVIBE will ship back the replacement to the customer, once the defective item(s) is returned to us and upon our examination that the defectiveness is under our responsibility. An agreed substitution may take place, only if the returned item(s) is out of stock. STONEVIBE is not responsible for the replacement and refund to a false report. In the event of a dispute, STONEVIBE reserves the right to final decision.
- Lost Package -
In an event that a product is lost in transit and your package is not delivered to you within a reasonable amount of time (for both domestic and international orders), we will not be responsible for the lost packages. If you wish to contact us regarding your missing or lost order, please email us at info@stonevibehk.com We will review each order by an individual case by case basis. Upon review, the decision made by STONEVIBE will be final.
